Effective Date: 13-02-2015
1. Introduction
Welcome to ZingoEats ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our food and grocery delivery platform.
By using ZingoEats, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.
2. Who We Are
ZingoEats is operated by Newotion IT Solutions LTD, a company registered in England and Wales.
- Company Name: Newotion IT Solutions LTD
- Registered Office: 71-75, London, WC2H 9JQ, UK
- Email: info@newotion.co.uk
- Phone: +44 7888866005
3. Information We Collect
We collect the following types of data to provide and improve our services:
3.1 Personal Data
- Account Information: Name, email address, phone number, and password.
- Delivery Information: Address details, location data, and order preferences.
- Payment Information: Payment card details (processed securely by third-party payment providers).
- Communication Data: Messages sent to customer support or through the platform.
3.2 Technical Data
- Device Information: IP address, browser type, operating system.
- Usage Data: Pages visited, time spent on pages, and interactions with the platform.
- Cookies and Tracking Technologies: For analytics, personalization, and security.
3.3 Data from Third Parties
We may collect information from:
- Payment providers for transaction verification.
- Marketing partners for targeted advertising.
- Delivery partners for order fulfillment.
4. How We Use Your Information
We use your personal data for the following purposes:
| Purpose |
Legal Basis |
| To provide food and grocery delivery services |
Performance of a contract |
| To process payments securely |
Performance of a contract |
| To improve user experience and platform functionality |
Legitimate interest |
| To prevent fraud and enhance security |
Legal obligation |
| To send marketing communications (with consent) |
Consent |
| To comply with legal and regulatory obligations |
Legal obligation |
5. How We Share Your Information
We do not sell personal data. However, we may share information with:
- Delivery Partners: To fulfill your orders.
- Payment Processors: To process transactions securely.
- Marketing Partners: To provide relevant promotions (only if you have opted in).
- Legal Authorities: If required by law or to prevent fraud.
6. Data Retention
We retain your data for as long as necessary for the purposes outlined in this policy, including legal, tax, and regulatory requirements.
- Account data: Retained until account deletion.
- Transaction data: Retained for 6 years (for tax compliance).
- Marketing data: Retained until you opt out.
7. Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights:
- Right to Access – Request a copy of your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
- Right to Restrict Processing – Limit how we use your data.
- Right to Data Portability – Receive your data in a structured format.
- Right to Object – Object to processing based on legitimate interests.
- Right to Withdraw Consent – Withdraw consent for marketing at any time.
To exercise these rights, contact us at info@newotion.co.uk.
8. Cookies and Tracking Technologies
We use cookies to enhance your experience. By using ZingoEats, you agree to our Cookie Policy. You can manage your preferences through your browser settings.
9. Data Security
We implement security measures to protect your personal data, including:
- Encryption: Secure storage of sensitive data.
- Access Controls: Restricted access to authorized personnel only.
- Regular Audits: Periodic security reviews.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
11. Updates to This Privacy Policy
We may update this policy to reflect changes in law or business operations. Users will be notified of significant updates via email or platform notifications.
Last Updated: 13-02-2025
12. Contact Us
If you have any questions about this Privacy Policy or your data rights, contact us at:
- Newotion IT Solutions LTD
- Email: support@zingoeats.com
- Phone: +44 7888866005
